Dear Mr Bennie

Some months ago I received a pair Langlitz breeches.
I called you on receiving them complaining that they did not fit correctly. In hindsight I realize I over reacted. It was a very stressful time in my life. I was so upset you offered me the option of returning the breeches. You strongly stressed that they needed to be worn and in time they would “break in” nicely.

I was very impressed by your offer to return the breeches, to me it spoke to integrity and belief in the quality of your products. As a result I decided to trust you, keep the breeches and wear them in. I know its no surprise to you that you were 100% correct!
The breeches are wearing in very nicely and fitting better with each wearing.

I wanted to get back to you and thank you for your patience and generosity of spirit during those phone calls in March. I also wanted to apologize for any stress I may of caused you or your staff.

A very happy Langlitz customer

Best regards