Ordering Policy
Langlitz Leathers specializes in custom-made leather garments, handcrafted to order in our Portland, Oregon workshop. Each garment is individually constructed to the customer’s specifications. Because of the custom nature of our work and the volume of orders we handle, we ask that all customers familiarize themselves with the following ordering policies before placing an order.
1. Placing an Order & Deposit
A deposit of $500 per garment is required to place an order and secure a position in our production queue.
Your deposit will be applied toward the final purchase price of your garment. An order is not considered confirmed or placed in our production queue until the required deposit has been received.
2. Production Time
Our current estimated production time is approximately 12–14 months. This is an estimate, not a guaranteed completion date.
Langlitz Leathers is a small manufacturing operation, and production times are subject to change depending on order volume, material availability, staffing, and other circumstances.
We appreciate your patience and understanding while we work through our production schedule. We do not rush or compromise the construction of our garments to meet individual deadlines.
3. Measurements, Fit & Custom Details
We encourage customers to have measurements taken in person at our Portland workshop whenever possible.
Measurements, fit preferences, leather selection, colors, hardware, pockets, and other custom options should be reviewed and finalized as production approaches.
Customers are responsible for providing accurate measurements and communicating their desired specifications before production begins.
4. Official Order Confirmation & Customer Approval
An official order confirmation will be provided for your review before your garment enters production.
Please review this document carefully.
The official order confirmation serves as the final written record of the garment we will manufacture. It identifies the leather, color, hardware, measurements, pockets, options, modifications, and other details included in your order.
By approving the order confirmation, you acknowledge that you have reviewed and accepted all listed specifications and pricing.
Any previously discussed, requested, or agreed-upon details that are not specifically listed on the official order confirmation will not be considered part of the order.
It is the customer’s responsibility to identify any missing details, corrections, or additional requests before approving the confirmation.
Once approved, the order confirmation becomes the basis for manufacturing your garment. Langlitz Leathers is not responsible for omissions or misunderstandings resulting from details that were not included in the approved confirmation.
5. Changes & Additional Requests
Requests for changes or additions after an order confirmation has been approved are subject to review and approval by Langlitz Leathers.
Depending on the stage of production, certain changes may not be possible. Changes that can be accommodated may result in additional charges and could affect the production schedule.
Additional work or modifications requested after manufacturing has begun will be quoted separately.
6. Pricing & Final Payment
The pricing shown on your official order confirmation reflects the garment and options specified at the time of approval.
Any additional options, modifications, or work requested after approval may result in additional charges.
The remaining balance, including any applicable additional charges and shipping costs, must be paid before the completed garment is shipped.
Langlitz Leathers accepts credit card and cash payments only.
7. Shipping
Shipping charges are additional and are not included in the garment price unless specifically stated.
Shipping costs are determined by the destination, package size, weight, and applicable carrier charges. International shipments may be subject to additional customs duties, taxes, or other import fees, which are the responsibility of the recipient.
8. Order Cancellations
We understand that circumstances can change. Because Langlitz Leathers garments are custom-made to order and each order reserves a place in our production queue, the following cancellation policy applies.
Customers may cancel an order and request a refund of their deposit within two years of the original order date.
A $50 processing fee per garment will be deducted from the deposit refund to cover administrative and order-processing costs.
If materials have been ordered, or work has already begun on the garment, additional charges may apply to cover materials, labor, and other costs already incurred. These charges will be assessed based on the work completed and expenses associated with the order.
Deposit refunds are available for cancellations requested within two years of the original order date. Deposits are non-refundable after this two-year period.
If Langlitz Leathers is unable to fulfill an order, any deposit paid will be refunded in full.
We ask that customers notify us as soon as possible if they wish to cancel an order.
Our Commitment
Every Langlitz garment represents decades of experience, craftsmanship, and attention to detail. We take pride in building products intended to provide many years of service.
We appreciate your business, your patience, and the trust you place in our shop.
Thank you for choosing Langlitz Leathers.
Bennie Goodson
General Manager
Langlitz Leathers