Returns

We strive to build "The World's Finest Motorcycle Leathers", which has been the goal of Langlitz Leathers ever since Ross founded the company in 1947. However, that does not mean that we do not make mistakes. If something is not right with what we build for you, we will try to fix it to the best of our ability. If it cannot be repaired or altered to the satisfaction of our customer, then we will replace it with another or fully refund the customer's payments (in US Dollars), excluding the return shipping costs and any taxes or customs duties incurred by the customer's own government. Please refer to our Duties and Taxes page for more information. We accept payments in US Dollars, and all refunds will be made likewise. Payment via credit card simplifies international monetary transfers.

If you need to return a garment for any reason, please CONTACT US PRIOR TO SENDING IT. Often times minor problems can be solved without returning the items, or it may be that specific measurements need to be taken prior to returning them. It is counter productive to send it and then have us return it so you can take a few additional measurements while sitting on your bike!

For all returned items, for whatever reason......ALWAYS include inside the package....

  1. Your name
  2. Your return shipping address
  3. Your phone number and/or email address
  4. The reason for the return....Please include any pertinent email exchanges and explicit details as to what you would like us to do
  5. Credit card information if applicable


Note: Please write legibly....especially your return address and phone number!!!

International Returns:

If you are returning it from outside the United States, please contact YOUR country's customs department if you have any questions about refunds of their taxes and duties if applicable (and see our page on Duties and Taxes page). Also, be sure to indicate (mark) on the customs declaration that....
  1. The items contained in the package were MADE IN THE USA.
  2. The items contained in the package are being returned for repairs, exchange, alteration or whatever the reason. That way we can use the incoming documents to submit to your customs folks that you should not have to pay additional duties/taxes when we return it to you.


Conclusion:

Our motto is that "WE are happy when YOU are happy!" Over the years we have found that most of our customers are very reasonable when it comes to working out problems. If you order something from us that is not as you expected, please give us a call and we'll do our best to solve the problem. We really do want you to wear our leathers with a smile on your face!!! :-)


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