Kommentare unserer Kunden - Mail Order

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Wir haben die Kommentare unserer Kunden in der Originalversion belassen.

Rawlin wrote:

Hi John and Dave,

Received the jacket this week. Its perfect! Your attention and service is what makes me come back. There was never a doubt in my mind I would be satisfied. You're the best.

Thanks for everything.

Rawlin

Rawlin subsequently wrote when asked permission to post his comments:

I would be extremely happy if you used my comments. I'm making my friend more comfortable on his uneasiness about ordering a jacket mailorder from you, as well. I think he will order soon when he sees how happy I am with mine, and the efforts you go through to insure our satisfaction.

Thanks for everything!

Rawlin

Greg wrote:

Hello Dave,

I received my jacket and pants over the weekend and I tried them on Sunday. The fit is perfect and I'm very happy with the quality. The fit is almost scary perfect. It's difficult to believe we did this through the mail.

I thank you, Scott, John and everyone involved with the project. Please pass the "thank you" on.

.......

Thank you!
Greg

Greg subsequently wrote:

Morning Dave,

Yes, you can post my comments. I wish I were more of a word smith - let everyone know the great job your team performed.

Don wrote:

HI Dave I am Donald XXXX and I am the one who called you yesterday about UPS loosing my jacket. Well you were right they found it and I now have it. Just want to say the fit and workmanship is the best I have ever had. I also want to thank you for offering to build another jacket if this one was not found. Again THANKS Don

Jerry M. wrote:

Just wanted to let you know I received my pants today and WOW! I couldn't wait to try them on. They fit perfect, not too loose and not too tight. You must have some great help to make a pair of pants as fine as these and to fit so perfectly having not seen so much as a picture of me.

Patty M. wrote:

My name is Patty M******* and I received my jacket about a month ago and I wanted to drop you a line and tell you how much I LOVE it. I waited about 20 months before finally ordering it and another month before receiving my jacket. I was very nervous about sending in my measurements for fear I did them wrong, I even went to Nordstroms and had them take measurements. I was also in the process of losing weight, so I wasn't sure how it would turn out, plus I had never seen your jackets except in the catalog. So when I finally got mine I realized it was well worth the wait. I couldn't wait to wear it, so I wore it to work with a business skirt, white blouse and a pair of Chanel heals. It looked awesome. Thank you so very much, I am extremely pleased with my investments. I also read the article in Sunset this month and you know what, I do feel a little dangerous in my jacket.

Good luck and God Bless, and thanks again for my beautiful Jacket. Excellent work.

Robert J. wrote:

I've never written to a magazine before but a recent experience has made me feel it necessary to do so. Over a year ago I placed my name on the waiting list for a Langlitz leather coat. I was quite nervous about getting the fit right (I'm 6'7") when ordering a coat by mail. Dave Hansen of Langlitz assured me that the fit would be exactly as I wanted or they'd make me another coat. At the time I was skeptical of this (the coat was an unusual custom size and expensive) but I went ahead and ordered. When the coat arrived, it was a testament to quality. I did notice that it seemed to fit a little short in the body and had an option (which I requested) that I did not like. In all other aspects the coat was perfect and I wore it for several weeks in the hope that I could adjust. In an e-mail to Dave I thanked him for the coat but mentioned by 2 problems. Feeling the problems were of my own creation (my wife took the measurements and I had asked for the option), I asked if I could pay to have the problems fixed. Immediately Dave e-mailed back, refused any payment, and asked me to return the coat and let him make another one for me. I was stunned! I even phoned Dave to ask if he was sure he wanted to do this. Dave was as friendly as ever and insisted I return the coat. I did so and 2 weeks later I had an exact replacement for my first coat that now was a perfect fit. On top of this, I chose to leave the problem option off this new coat and received a check reimbursing me for deleting the option. This kind of service, a desire to make customers happy no matter what, and making products of the highest quality is almost non-existent now days and deserves mention. The coats are expensive but their quality and the service that comes with them makes them a great value.